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Deliveries
Track shipments, edit delivery slots or share instructions with the courier.
Articles in this category
Deliveries
How IVO delivers your order
We work with every courier network in Moldova and pick the best one for each parcel — cheaper, faster, and fully insured.
Deliveries
Track a delivery or pickup
See live courier updates, ETA windows and proof of delivery.
Deliveries
Change or pause a delivery window
Request a new day or pause your shipment directly from the app.
Deliveries
How to place an order
A step-by-step guide to placing an order on IVO — from the cart to the confirmation page.
Deliveries
Understanding order statuses
Learn what each order status means — from payment to delivery and beyond.
Deliveries
Adult-only products (18+): how delivery works
Products restricted to adults can only be handed to a recipient aged 18 or older. The courier will check ID and return the package otherwise.
Deliveries
Products available on order
Some products are not on the seller's shelf but can be sourced for your order — here is how long that takes and how the delivery works.