How order statuses work
After you place an order, it goes through a series of statuses that reflect what is happening with your payment and delivery. You can see the current status on the My Orders page and in the order details.
Because your order may contain products from multiple merchants, each merchant's part (called a sub-order) may progress independently. The overall order status reflects the combined state of all sub-orders.
Payment statuses
| Status | What it means |
|---|---|
| New | The order has been created but no payment has been made yet. You need to complete the payment for the order to be processed. |
| Payment pending | A payment has been initiated but has not been confirmed yet. This may happen with card payments while waiting for bank confirmation. Orders in this status are automatically cancelled if not paid by the end of the next working day. |
| Payment failed | The payment attempt was unsuccessful. You can retry the payment from the order page — see How to retry a failed payment. |
| Payment received | Your payment has been received and is being verified. The order will proceed to processing shortly. |
| Payment completed | Payment is fully confirmed and the merchant has been notified. They will now prepare your order for shipping. |
Security statuses
| Status | What it means |
|---|---|
| Anti-fraud verification required | An additional identity verification is needed before the order can be processed. You will receive instructions on what to submit. |
| Anti-fraud verification in progress | Your verification documents have been submitted and are being reviewed. This is usually resolved within a few hours. |
Shipping statuses
| Status | What it means |
|---|---|
| Partially shipped | Some items in your order have been shipped, while others are still being prepared. This is common for orders with products from different merchants. |
| Shipped | All items have been handed to the carrier. You can track the delivery from the order details page. |
| On delivery | Your package is out for delivery today. The carrier is on its way to your address or delivery box. |
Delivery statuses
| Status | What it means |
|---|---|
| Partially delivered | Some items have been delivered, while others are still in transit. This happens when merchants ship independently. |
| Delivered | All items have been delivered and invoices have been issued. |
| Order completed | The order is fully finalized — all items delivered, invoices issued, and the return window has passed or returns have been settled. |
Cancellation statuses
| Status | What it means |
|---|---|
| Canceled | The order was cancelled by the system or the merchant (for example, if a product is out of stock or if payment was not received in time). |
| Canceled by customer | You cancelled the order yourself. |
| Cancelled and refunded | The order was cancelled and a refund has been issued. Check When will I receive my refund? for details on refund timing. |
Typical order flow
A normal order goes through these stages:
- New → you need to pay.
- Payment received / completed → the merchant is notified and prepares the order.
- Shipped → items are on their way.
- On delivery → the carrier is delivering today.
- Delivered → you've received everything.
- Order completed → the order is finalized.
Where to check your order status
Go to My Orders from the user menu. Each order shows its current status with a color-coded badge:
- Green — success (payment completed, delivered, order completed)
- Blue — in progress (shipped, on delivery, anti-fraud check)
- Orange — attention needed (payment pending, partially shipped, partially delivered)
- Red — problem (payment failed, canceled)
- Gray — new / awaiting action
Click on any order to see full details, including tracking information and invoices for each merchant shipment.