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Returns
Create a return, schedule a pickup and follow the refund timeline.
Articles in this category
Returns
How to request a return
Return a product from a delivered order in a few simple steps.
Returns
Return eligibility & conditions
Find out which products can be returned and what conditions apply.
Returns
How to track a return
Check the status of your return and see what happens at each stage.
Returns
I returned my product but didn't receive the full refund
Understand why your refund may be less than the original price and what you can do about it.
Returns
What is a refund voucher?
Learn what a refund voucher is, when you receive one, and how it works.
Returns
How to request a voucher cash-out
Step-by-step guide to cashing out your refund voucher via bank transfer or Poșta Moldovei.
Returns
How to use a voucher for another order
Learn how to apply your refund voucher balance at checkout when placing a new order.