Delivery scheduling
When you place an order on IVO, the delivery timeframe is determined automatically based on the merchant and shipping method. This article explains how delivery windows work and what to do if you need changes.
How delivery windows are set
During checkout, each merchant calculates the estimated delivery time based on:
- Product availability — whether the item is in stock
- Shipping method — the logistics provider used by the merchant
- Your location — the delivery address you provided
The estimated delivery date is shown on your order confirmation page and in the confirmation email.
Can I change the delivery window?
Currently, IVO does not offer a self-service option to reschedule or change a delivery window after placing an order. If you need to change the delivery date or address, please contact our support team as soon as possible. The earlier you reach out, the more likely we can accommodate the change before the order is shipped.
Can I pause a delivery?
If you are unavailable to receive a delivery, contact support to discuss options. Depending on the order status, we may be able to:
- Hold the shipment until you are available
- Redirect the delivery to a different address
- Switch to a delivery box (parcel locker) pickup
What if I miss my delivery?
If you are not home when the courier arrives:
- The courier may attempt redelivery the next business day
- You will receive a notification with further instructions
- If the package is returned to the merchant, contact support to arrange a new delivery
Track your delivery
You can always check the current status and estimated delivery from My Orders by clicking Track Delivery on your order.