One marketplace, every courier
IVO is not tied to a single delivery company. We cooperate with the courier networks operating across Moldova, from national services to local last-mile operators, and we keep adding new ones. That means your parcel is not stuck with whichever courier a single shop happens to use — for every order we pick the option that gets it to you as cheaply, reliably and quickly as possible. You never have to compare tariffs yourself, and you never pay more because a shop only works with one carrier.
Delivery options
- Home delivery — a courier brings the package to your door, at the address you entered at checkout.
- Delivery box — the package goes to a parcel locker near you, and you receive a code to open it whenever it suits you.
Which options are available depends on your locality and on the size of the parcel; you always see the available choices, with their price and estimated delivery time, before you confirm the order.
Track everything from your order page
You don't need the courier's website or a phone call. Open My Orders, choose your order and you will see a visual timeline of the delivery — from the moment the merchant starts preparing your package to the moment it is handed over. When the courier issues a tracking code we show it right there, with a button that opens live tracking. If an order contains products from several merchants, each package is tracked separately on the same page.
Every package is insured
All parcels sent through IVO are insured while in transit. If a package is lost or arrives damaged, you deal with IVO — not with the courier. Report it from the order page and our support team files and follows the claim, so you get a replacement or a refund without chasing anyone.
If something goes wrong
Delays happen — bad weather, a wrong address, nobody home. If your delivery is late or the tracking has not moved, contact our support team and we will follow it up with the courier on your behalf.