Return eligibility
Not every product can be returned. Below are the rules that determine whether a return is possible.
Time limit
You have 15 days from the delivery date to request a return. After this period, the return option is no longer available for that product.
When a product CAN be returned
- The order has been delivered.
- The delivery was received no more than 15 days ago.
- The product has confirmed quantity (it was not cancelled before shipping).
- The product has not already been fully returned in a previous return request.
When a product CANNOT be returned
| Status | Meaning |
|---|---|
| Not delivered yet | The order hasn't been delivered. You need to wait until delivery is complete. |
| Too late to return | More than 15 days have passed since delivery. |
| Not returnable | The product was cancelled or had 0 confirmed quantity. |
| Already returned | You have already returned the full confirmed quantity of this product. |
Product condition categories
When requesting a return, you must describe the condition of the product:
| Condition | Description | Example reasons |
|---|---|---|
| Sealed | Product is in its original sealed packaging, unopened. | Wrong product ordered, found cheaper, received wrong item |
| Open & functioning | Package was opened but the product works correctly. | Not as described, don't need anymore, not happy with it, missing parts |
| Faulty | The product is defective, damaged, or does not work. | Not working, arrived damaged, missing parts |
When photos are required
You must upload photos or videos when reporting:
- A defective or non-working product
- Damage during shipping
- Receiving the wrong product
- Product not matching its description
- Missing parts or accessories
Clear photos help speed up the review process.
Partial returns
If you ordered multiple units of the same product, you can return some and keep the rest. Simply choose the quantity you want to return in the return form.