Why is my refund less than the full price?
When a returned product is received by the merchant, they inspect its condition. The refund amount depends on the quality grade assigned during this inspection:
| Grade | Condition | Refund |
|---|---|---|
| A | Sealed / like new | 100% |
| B | Opened but perfect condition | 100% |
| C | Minor signs of use | 85% |
| D | Noticeable wear or missing accessories | 70% |
| E | Significant damage or missing parts | 50% |
What if I disagree with the assessment?
If the merchant marks your product with a quality grade you believe is unfair, a dispute is automatically created. Our team will review the evidence — including any unboxing video — and make a final decision.
Need help with a specific order?
If you'd like to discuss a refund for a specific order, select it below and our team will assist you.