Track your return
After submitting a return, you can follow its progress at any time from your account.
Where to check
- Log in to your IVO account.
- Go to My Returns.
- You will see a list of all your returns with their return code, date, products, and current status.
Return statuses
| Status | What it means |
|---|---|
| Pending | Your return request has been submitted and is being reviewed. |
| Shipping Requested | Return shipping has been arranged. Follow the shipping instructions provided. |
| Shipping Collected | The package has been picked up by the courier. |
| Waiting for Delivery | The return package is on its way to the merchant. |
| Approved | The merchant has received and accepted your return. A refund will be processed. |
| Rejected | The return was not accepted. Check the details for the reason. |
Shipping instructions
If you chose to ship the return yourself, click on the return to see the merchant's address and shipping details. Make sure to include the return code on the package so the merchant can identify it.
If IVO is handling the shipping, you will receive updates when the courier pickup is scheduled and when the package is collected.
Refund after approval
Once your return is approved:
- Card payments are refunded to the original card. Processing time depends on your bank (typically 3–10 business days).
- Other payment methods are refunded as an IVO voucher that you can use on future orders.
You can check refund details in your order history.
Need help?
If your return has been pending for a long time or you have questions, contact our support team.