Import error: Variant not found

What does this error mean?

The product you are trying to import already exists in our catalog, but it has multiple variants (for example: different colors, sizes, storage capacities, or RAM configurations). The system could not determine which specific variant your offer corresponds to.

Why does this happen?

• Missing variant info: Your product name doesn't include information about the variant. For example, "iPhone 15" without specifying the storage (128GB, 256GB, etc.) or color.
• Ambiguous description: The product name contains variant info but it matches multiple variants or is unclear.
• No variant hints: The imported data doesn't contain columns like color, size, or other attributes that help identify the exact variant.

How to fix it

1. Add variant details to the product name: Include the specific variant information directly in the product name. For example, instead of "Samsung Galaxy S24", use "Samsung Galaxy S24 256GB Phantom Black".
2. Add extra columns: If your import file supports it, add columns for color, size, storage, RAM, or other variant-specific attributes.
3. Create manually: Click "Create manually" next to the error to select the exact variant yourself.

Examples

Tip

The more specific your product name is, the better our system can match it to the correct variant. Always include differentiating attributes like color, size, capacity, or model number.