How to delete your account

Before you delete your account

Deleting your account is permanent and cannot be undone. Before proceeding, please consider:

• Active orders: If you have active orders, please wait until they are delivered and any potential returns are processed.
• Vouchers: Any active vouchers and their remaining balance will be permanently lost.
• Order history: You will lose access to your order history, invoices, and warranty information.
• Reviews: Your product reviews will be anonymized but may remain on the platform.

How to delete your account

1. Log in to your IVO account.
2. Go to your Account Deletion page in your dashboard.
3. Review the information about what will be deleted.
4. Check the confirmation box to acknowledge the deletion.
5. Click the Delete My Account button.
6. You will receive a verification code via email (two-factor authentication).
7. Enter the code to confirm your identity.
8. Once verified, you will receive a confirmation email.

What happens after deletion

• Your personal data will be deleted within 30 days.
• Some data may be retained for legal or regulatory purposes (e.g., invoices for tax records).
• You can create a new account with the same email address after deletion is complete.

Need help?

If you're having issues with your account or want to discuss alternatives to deletion, please contact our support team.