When can I retry a payment?
You can retry a payment when your order has one of these statuses:
- Payment Failed — the payment was declined or encountered an error
- Payment Pending — the payment was initiated but not completed
- Payment Partial — only part of the total was paid
How to retry
- Go to My Orders.
- Find the order with the failed payment.
- Click Complete payment or Retry Payment.
- You will be taken to the payment page where you can choose a payment method.
- Select the same or a different payment method and click Continue.
Can I use a different payment method?
Yes. When retrying a payment, you can choose any available payment method — you are not limited to the one you originally selected. For example, if your card payment failed, you can switch to MIA, a payment terminal, or bank transfer.
Common payment errors
| Error | What it means | What to do |
|---|---|---|
| Insufficient Funds | Your card does not have enough balance | Add funds to your card or use a different card |
| Card Declined | Your bank declined the transaction | Contact your bank or try a different card |
| 3D Secure Error | The bank verification step was not completed | Try again and complete the 3D Secure verification |
| Payment Expired | No confirmation was received from the bank in time | Retry the payment — this is usually a temporary issue |
Using another payment method
If your order was placed with a terminal or bank transfer payment and you want to switch, click Use another payment method on the order detail page. This will take you to the payment selection page.
Need help?
If you continue to have payment issues, contact our support team with your order code and the error message you see.