Accepted payment methods
IVO offers several ways to pay for your order. You can choose the most convenient option at checkout.
Available payment methods
| Method | How it works | Processing |
|---|---|---|
| Card Payment | Pay online with Visa, Mastercard or another bank card | Instant |
| MIA | Pay using the MIA mobile payment app | Instant |
| Payment Terminal | Pay at a BPay, Paynet, RunPay or Qiwi terminal using the order code | Within 24 hours |
| Bank Transfer | Transfer funds from your bank account using the provided details | 1–3 business days |
| Post Office | Pay in cash at any Posta Moldovei office | 1–3 business days |
Online payments (Card & MIA)
Card payments and MIA are processed instantly. After entering your payment details, you will be redirected to a secure payment page. Once the payment is confirmed, your order is immediately processed.
All card transactions are protected by 3D Secure authentication for extra security.
Payment at a terminal
After placing your order, you will receive an email with payment instructions and your order code. Visit any of the following payment terminals and use the code to complete the payment:
- BPay
- Paynet
- RunPay
- Qiwi
To find a terminal near you, use the Find Payment Terminals section on the payment page. It shows all available terminal locations on a map, color-coded by provider:
- RunPay — green markers
- BPay — orange markers
- Qiwi — orange markers
- Paynet — blue markers
Bank transfer
After placing your order, you will receive bank transfer details by email (bank name, account number, reference code). Transfer the exact amount using these details. Your order will be confirmed once the payment is received.
Post office
Visit any Posta Moldovei office with your order code and pay in cash. Your order will be confirmed once the payment is registered.
Using vouchers
If you have a promo code or a refund voucher, you can apply it at checkout. The voucher amount is deducted from the total. If the voucher covers the full amount, no additional payment method is needed.
Payment errors
If a payment fails, you can try again from My Orders by clicking Retry Payment or choosing a different payment method. Common errors include:
- Insufficient funds — check your card balance
- Card declined — contact your bank
- 3D Secure error — make sure you complete the bank verification step
- Payment expired — the payment window timed out, try again
Need help?
If you have trouble with a payment, contact our support team.