Where to find your invoices
After your order has been confirmed and processed by the merchant, an invoice (factură fiscală) is automatically generated. You can download it directly from the order details page.
Steps to download
- Go to My Orders from the user menu.
- Click on the order you want the invoice for.
- Scroll down to the products section. Under each merchant's items, look for the Invoices label.
- Click the invoice button (it shows the invoice filename, e.g. IVO-0001234). The PDF will open in a new tab.
- Use your browser's download or print function to save the file.
When are invoices available?
Invoices are generated automatically after the merchant confirms your order. It may take a short time for the invoice to appear. If your order contains items from multiple merchants, each merchant issues a separate invoice — you will see one invoice per merchant group.
What does the invoice contain?
The invoice is a formal fiscal document (factură fiscală) that includes:
- Supplier — the merchant's company details (name, IDNO, address, bank, IBAN)
- Buyer — your billing data (personal or company, depending on what you selected at checkout)
- Products — a table of ordered items with quantities, unit prices, and VAT
- Totals — subtotal, VAT amount, and grand total
Missing invoice
If you don't see an invoice on your order page, it may mean:
- The merchant has not yet confirmed the order.
- The invoice is still being generated — check again later.
- The merchant has not uploaded the invoice yet. In this case, IVO will follow up with the merchant. If the invoice is not provided within 15 days from delivery, IVO may automatically refund the order.
Billing data on the invoice
The buyer information on the invoice is taken from the billing data you selected at checkout. To ensure correct invoices, make sure your billing data is up to date before placing an order. You can manage your billing data from My Billing Data in the user menu.