Warranty coverage & conditions

Warranty coverage

Products purchased on IVO come with a manufacturer's warranty. The coverage depends on whether the purchase was made as an individual or as a company.

Warranty duration

The warranty period starts from the delivery date — the day your order was delivered and confirmed.

What is covered

The warranty covers manufacturing defects — problems that arise from the product's design or production, not from normal wear or misuse. Common covered issues include:

• Product stops working entirely
• Intermittent or recurring failures
• Hardware defects (display, battery, connectivity)
• Software malfunctions (for electronic devices)
• Missing components that should have been included

What is NOT covered

The warranty does not apply in the following cases:

• Misuse — damage caused by improper use, drops, liquid exposure, or operating outside recommended conditions
• Unauthorized repairs — modifications or repairs performed by unauthorized third parties
• Physical damage — scratches, dents, cracks, or cosmetic damage from normal use
• Normal wear — gradual degradation expected with regular use (e.g. battery capacity decline)
• Consumable products — food, drinks, cosmetics, cleaning supplies, and other items with a limited shelf life are not covered by warranty

Products without warranty

Certain product categories are excluded from warranty coverage entirely:

• Food and beverages
• Cosmetics and personal care
• Cleaning products and household consumables
• Other items marked as non-warrantable by the merchant

These products will not appear in your My Warranties page.

Checking your warranty

1. Go to My Warranties.
2. All delivered products still within warranty are listed here.
3. Click Warranty Info on any product to see:
   • Delivery date
   • Warranty type and expiry date
   • Merchant contact information
   • Downloadable invoices

Products with a warranty expiring within 30 days are highlighted so you can take action if needed.

Warranty claim statuses